Privacy policy
Privacy Policy – Zenlichaam
Last updated: May 2026
Zenlichaam operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Zenlichaam is operated by Comfy-Spree LTD ("we", "us", or "our"). Zenlichaam is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.
We may collect or process the following categories of personal information:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including payment details (processed securely via third-party providers; we do not store full card details).
- Account information including your username, password, preferences and settings.
- Transaction information including purchases, returns, exchanges, and order history.
- Communications with us including customer support inquiries.
- Device information including IP address, browser, and device identifiers.
- Usage information including how you interact with our Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you (e.g. when you place an order or contact us)
- Automatically through cookies and similar technologies
- From service providers (such as Shopify and payment processors)
- From partners or third parties
How We Use Your Personal Information
Depending on how you interact with us, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services
We use your personal information to provide the Services, process payments, fulfill orders, manage your account, arrange shipping, and improve your shopping experience.
Marketing and Advertising
We may send marketing communications where you have given consent. You can unsubscribe at any time.
Security and Fraud Prevention
We use your data to protect our Services, detect fraud, and ensure secure transactions.
Communicating with You
We use your information to provide customer support and respond to inquiries.
Legal Reasons
We may process your data to comply with legal obligations or enforce our policies.
Legal Basis for Processing (GDPR)
We process your personal information based on:
- Contract – to fulfill your orders
- Legal obligation – for tax and regulatory compliance
- Legitimate interest – to improve services and prevent fraud
- Consent – for marketing and non-essential cookies
How We Disclose Personal Information
We may disclose your personal information to:
- Shopify and service providers (e.g. payment processing, shipping, analytics)
- Marketing and advertising partners
- Authorities where required by law
- Affiliates within our corporate group
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Your data may be transferred to Shopify and its partners, including outside your country.
To learn more, visit: https://privacy.shopify.com
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Ensure website functionality
- Improve user experience
- Analyse traffic
- Deliver relevant advertising
You can manage your cookie preferences through our cookie banner.
Third Party Websites and Links
Our Services may contain links to third-party websites. We are not responsible for their privacy practices or content.
Children's Data
The Services are not intended for individuals under 16. We do not knowingly collect personal information from children.
Security and Retention of Your Information
We retain personal data only as long as necessary for business and legal purposes. We implement appropriate security measures, but no system is completely secure.
Your Rights and Choices
If you are located in the EU (including the Netherlands and Belgium), you have the right to:
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
To exercise your rights, contact us at: info@zenlichaam.nl
You also have the right to lodge a complaint with your local data protection authority.
International Transfers
Your personal information may be transferred outside the European Economic Area (EEA). We ensure appropriate safeguards such as Standard Contractual Clauses are in place.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.
Contact
If you have any questions about this Privacy Policy or your personal data, please contact us at:
Zenlichaam (Comfy-Spree LTD)
17 King Edwards Road
2nd Floor College House
Ruislip, ENG, HA4 7AE
United Kingdom
Email: info@zenlichaam.nl