Widerrufsrecht
Return Policy
At Zenlichaam, we want you to be completely satisfied with your purchase. This Return Policy applies to orders shipped to Germany, Austria, Switzerland, the Netherlands, Belgium, and other eligible European destinations.
Returns
We accept eligible returns within 14 days from the delivery of each individual item in your order.
If your order is delivered in multiple shipments, each delivered item has its own separate 14-day return period beginning on the day that specific item is delivered.
The return period includes weekends and public holidays. If the return period ends on a non-working day, or applicable consumer law requires the deadline to be extended, the deadline will be extended as required by law.
Right to Return After Delivery
After your order has been delivered, you may request a return within 14 days from the delivery of each individual item, subject to the eligibility requirements set out in this Return Policy.
Nothing in this Return Policy limits or excludes any mandatory consumer rights available under applicable law.
Order Cancellations Before Fulfilment
Orders may be cancelled within 15 minutes of being placed, provided they have not yet been fulfilled.
After the 15-minute cancellation window has expired, your order will proceed to processing and can no longer be cancelled.
Once an order has been fulfilled or shipped, it cannot be cancelled. If you no longer wish to keep the item after delivery, you may submit a return request in accordance with this Return Policy.
How to Start a Return or Cancellation Request
You can submit a return or cancellation request through your Zenlichaam customer account at:
https://shopify.com/77001425151/account
Alternatively, if you experience any difficulty accessing your customer account, contact us at info@zenlichaam.nl, and we will assist you with your request.
Return Address
Once your return request has been approved, we will provide you with the return address and detailed instructions explaining how and where to send your package.
Items returned without first submitting a return request and receiving return instructions may not be accepted.
If you have any questions regarding a return, contact us at info@zenlichaam.nl.
Return Eligibility
To qualify for a return, the item must be in the same condition in which you received it: unworn, unused, with all original tags attached, and in its original packaging. You must also provide a receipt or other proof of purchase.
Customers may inspect an item only to the extent reasonably necessary to establish its nature, characteristics, and functioning.
We reserve the right to refuse a return or reduce the refund when an item shows signs of use, washing, customer-caused damage, missing tags, missing accessories, missing parts, or missing original packaging, subject to applicable consumer law.
Customers may be responsible for any reduction in an item's value caused by handling beyond what was reasonably necessary to inspect it, where permitted by law.
Return Shipping Costs
Unless the item is defective, damaged, or incorrect, the customer is responsible for the cost of returning it.
A flat return shipping fee of €20 will be deducted from your refund once your return has been approved.
If the return results from an error on our part—including receiving a defective, damaged, or incorrect item—Zenlichaam will cover the return shipping costs, and no €20 return shipping fee will be deducted.
Please retain your proof of postage until your refund has been completed.
Original Outbound Delivery Charges
Zenlichaam provides standard shipping free of charge. Because no standard outbound delivery charge is paid, there is no standard shipping fee to refund.
If you choose an optional express delivery service, the additional express delivery fee is non-refundable when you exercise your right of withdrawal. This is because the express delivery fee represents the additional cost of a delivery method chosen by you above the free standard shipping method offered by Zenlichaam.
If your return results from a defective, damaged, or incorrect item, the express delivery fee will be refunded where required by applicable law.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If your item is defective or damaged, or you received the wrong product, contact us immediately at info@zenlichaam.nl.
Please include your order details and, where possible, photographs showing the problem so that we can evaluate the issue and provide an appropriate solution.
If the return results from an error on our part, Zenlichaam will cover the reasonable return shipping costs.
Exceptions and Non-Returnable Items
The following items cannot be returned unless required by applicable law:
- Goods that are liable to deteriorate or expire rapidly, including certain food products, flowers, or plants.
- Custom-made, made-to-order, or clearly personalized products.
- Sealed personal-care, health, or hygiene products that have been unsealed after delivery and are unsuitable for return for health-protection or hygiene reasons.
- Sealed audio recordings, video recordings, or computer software that have been unsealed after delivery.
- Digital downloads or other digital content supplied electronically after performance has begun, where the customer expressly agreed to immediate performance and acknowledged the loss of the right of withdrawal.
- Hazardous materials.
- Flammable liquids or gases.
- Gift cards, except where applicable law requires otherwise.
If you are uncertain whether an item is eligible for return, contact us at info@zenlichaam.nl before opening or using it.
Exchanges
The fastest way to receive a different item is to return your original purchase.
Once your return has been approved, you may place a new order for the replacement item.
European Union Consumer Rights
If your order is shipped to a country within the European Union—including Germany, Austria, the Netherlands, and Belgium—you may exercise any statutory right of withdrawal available under applicable law.
Where applicable, return requests through Zenlichaam's return portal must be initiated within 14 days from the delivery of each individual item.
After notifying us of your intention to withdraw, you must return the goods within the period required by applicable law and follow the return instructions provided by Zenlichaam.
Unless the item is defective, damaged, or incorrect, a flat €20 return shipping fee will be deducted from your refund.
Standard shipping is provided free of charge and therefore no standard outbound shipping charge is refundable.
Optional express delivery charges are non-refundable unless the return results from our error or reimbursement is required under applicable law.
Nothing in this Return Policy limits or excludes any mandatory rights provided under applicable European Union or national consumer-protection laws.
Swiss Customers
Switzerland is not a member of the European Union. The European Union's statutory withdrawal rules do not automatically apply to orders shipped to Switzerland.
As a courtesy, Zenlichaam voluntarily offers Swiss customers a 14-day return period beginning on the delivery date of each individual item, subject to the eligibility requirements and exclusions in this Return Policy.
For voluntary Swiss returns, the customer is responsible for the €20 return shipping fee.
Optional express delivery fees are non-refundable unless the item is defective, damaged, or incorrect or applicable Swiss law requires otherwise.
Nothing in this Return Policy limits or excludes any mandatory rights available under applicable Swiss consumer-protection laws.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Returns are normally inspected within 3–5 business days after they are received.
If your return is approved, the refund will be issued to your original payment method within 14 days of Zenlichaam receiving the returned goods.
Where applicable, the €20 return shipping fee will be deducted from your refund.
Standard shipping is free and therefore no standard outbound delivery charge is refundable.
Optional express delivery fees are non-refundable unless the return results from a defective, damaged, or incorrect item and reimbursement is required by applicable law.
In certain circumstances, a partial refund may be issued if an item has diminished in value because of handling beyond what was reasonably necessary to inspect it, is damaged due to customer handling, has missing parts, or otherwise fails to meet the return requirements, to the extent permitted by applicable law.
Your bank, payment provider, or credit-card company may require additional processing time before the refund appears in your account.
If you have not received your refund within a reasonable period after it was issued, contact us at info@zenlichaam.nl.
Additional Information
We are not responsible for delivery delays or failed deliveries caused by incorrect or incomplete shipping information supplied by the customer.
We are not responsible for customs duties, taxes, or import fees incurred during a return shipment unless the return results from our error or applicable law requires otherwise.
We reserve the right to refuse returns that do not comply with this Return Policy, subject to mandatory consumer rights.
This Return Policy applies to customers in Germany, Austria, Switzerland, the Netherlands, Belgium, and other eligible European destinations to which Zenlichaam offers delivery.
Mandatory consumer rights under applicable law remain unaffected.