Shipping Policy

At Zenlichaam, we are committed to delivering your order as quickly and efficiently as possible. We currently ship to Germany, Austria, and Switzerland.

1. Shipping Costs

We offer the following shipping options:

Standard Shipping

• Germany: Free shipping on all orders
• Austria: Free shipping on all orders
• Switzerland: Free shipping on all orders

Express Shipping

• Express shipping is available at checkout for an additional fee.
• Shipping costs will be calculated and displayed during checkout before payment.

2. Processing Time

Orders are processed and prepared for shipment within 1–2 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays.

During busy periods, including promotional campaigns, holidays, and seasonal sales, processing times may be slightly longer. We appreciate your patience during these periods.

3. Shipping Methods

To ensure reliable delivery, we work with trusted international shipping partners. The carrier used for your shipment will depend on your delivery location and the fastest available service.

4. Estimated Delivery Times

Standard Shipping

• Germany: 5–8 business days
• Austria: 5–8 business days
• Switzerland: 5–8 business days

Express Shipping

• Germany: 3–7 business days
• Austria: 3–7 business days
• Switzerland: 3–7 business days

Please note that these delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or other circumstances beyond our control.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, allowing you to monitor the progress of your delivery.

If you have not received your tracking information within three business days after placing your order, please contact us at info@zenlichaam.nl.

6. Delayed or Lost Packages

While we strive to deliver every order within the estimated delivery timeframe, delays can occasionally occur due to factors outside our control.

If your package has not arrived within the estimated delivery period, please contact us at info@zenlichaam.nl. We will work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

Zenlichaam is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, strikes, or other unforeseen circumstances beyond our control.

7. Incorrect Shipping Address

Please ensure that your shipping address is accurate and complete before placing your order.

Zenlichaam is not responsible for orders that are delayed, lost, or delivered to an incorrect address due to inaccurate or incomplete information provided by the customer.

If you notice an error in your shipping address after placing your order, please contact us immediately at info@zenlichaam.nl. If your order has not yet been shipped, we will do our best to update your shipping information.

8. Customs, Duties and Taxes

Orders shipped to Switzerland may be subject to customs duties, import taxes, or other government fees imposed by Swiss authorities.

These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.

Orders shipped to Germany and Austria are generally not subject to customs duties, as they are within the European Union.

9. Shipping Destinations

We currently ship to the following countries:

• Germany
• Austria
• Switzerland

At this time, we do not ship to other countries.

If you have questions regarding shipping, please contact us at info@zenlichaam.nl.

10. Contact Information

If you have any questions regarding your order or this Shipping Policy, please contact us:

Zenlichaam

Email: info@zenlichaam.nl

We aim to respond to all customer inquiries within 1–2 business days.